Effective Case Management Helps Control Costs, Improve Employee Satisfaction

“Setting early return-to-work expectations can positively affect physical and psychological healing.”
— Peter P. Greaney, M.D., President/C.E.O.

Occupational health is an information-intensive business. Effective, frequent and concise written, digital, phone and in-person communication with everyone underpins our comprehensive approach to occupational health, safety and wellness.

When communication among all parties involved in post-injury recovery and workplace intervention plans is consistently maintained, repeated studies show:

  • services cost less for the company and third party payer
  • the injured employee returns to work faster, heals more quickly and maintains a more positive attitude
  • administrative costs and procedures are significantly reduced

Creating a Triple-Win Scenario

WorkCare’s Case Management program facilitates a successful return-to-work plan for injured, ill or disabled employees.

Did you know that…

  • uninspired corporate safety cultures
  • out-of-date company procedures
  • medical provider bias
  • “medicalization” of employee work failures

…are among the top 10 factors that deter injured employees from quickly returning to work?

WorkCare’s experienced Case Managers know how to navigate and integrate these factors and sort through the mountain of minutiae surrounding a workplace injury. They know that setting early return-to-work expectations with a graduated increase in activity can positively affect both direct physical and indirect psychological healing for employees. They’ve seen it happen, time and again.

WorkCare Encourages Frequent, Positive “Touches”

Our program provides a single portal of entry to a robust support system that addresses employees’ psychological and social concerns.

We empower injured employees to take advantage of all of our available resources, including an Employee Assistance Program (EAP), financial counseling and behavioral health assistance. Optimal levels of physical and mental health contribute to a positive workplace culture and send a message: “We care about our employees.”

Our Holistic, 3-Step Approach to Case Management Has Proven Results

Step One: Discovery:

A member of our clinical team conducts a thorough and objective assessment of the employee’s current medical need(s). Assessment includes evaluating and documenting the employee’s physical and psychosocial requirements.

Step Two: Treatment Plan Development

Using established treatment protocols, our Case Manager develops a holistic treatment plan that considers the employee’s physical condition, cultural background, economic situation, and social concerns impacting their health status and active participation in the program. WorkCare’s treatment plan includes employee education about self-care and recommendations for a successful recovery.

Step Three: Employee Monitoring and Follow-Up

We closely monitor the employee’s health status. With frequent, positive communication with the injured employee, the Case Manager:

  • ensures compliance with the treatment plan
  • maintains the employee’s involvement with the workplace
  • alerts us to early indicators for a delayed recovery such as expressed anger toward a supervisor, a history of poor work performance, evidence of undue sympathy from friends and family, or a history of substance abuse

Throughout this process, Case Managers also identify other risk factors inhibiting a successful return to work including the employee’s last work performance appraisal score, any recent disciplinary action (within the last six months), date of hire and prior disabilities or injuries.

“By intervening at the onset of an injury, our clients experience less than 1% lost time.”