We’ve successfully managed hundreds of thousands of injury and illness cases and repeatedly proven that most incidents can be safely managed at the first-aid level with guided self-care. When an employee asks to see a local provider or a referral is recommended by our clinician, we facilitate the initial clinic visit.

We follow best medical practices and focus on returning employees to a full- or modified-duty position during recovery because work is therapeutic – physically, mentally and socially. Not working when it is clinically safe to do results in unnecessary absence, increases costs and contributes to the development of a disability mindset.

In a medical emergency, onsite or offsite first responders are notified. In all other cases, the Incident Intervention process is initiated as soon as an employee notifies a supervisor. Examples of typical Incident Intervention conditions include sprains and strains, minor cuts or burns, insect bites and skin rashes, and reactions to extreme temperatures.