The backbone of our company.
Technology is constantly changing and impacting the way we live and work. WorkCare strives to be at the forefront of the ever-changing workplace and responsive to our customers’ needs. As we become even more dependent on technology, WorkCare will continue to make smart investments in information management and security systems to foster our culture of partnership to introduce new capabilities.
WorkCare takes pride in providing employers with innovative platforms, sustainable processes and security measures to protect the employees who are so important to us all. As Chief Information and Technology Officer, I recognize the prominent role that technology is playing to shape the products and services that we offer. WorkCare’s information technology team keeps WorkCare a step ahead of the market by making our systems simple to use and providing a transparent window into our operations. Our commitment to WorkCare’s mission, vision and values is unwavering.
- Fred Peguero, Chief Information & Technology Officer (named one of the nation's top 25 CTOs by The Healthcare Technology Report in 2022)
WorkCare has a dedicated Information Technology team. We commit extensive resources to ensure our information management systems and communications platforms are sound, secure and in compliance with state-of-the art technology, privacy and industry standards.
WorkLink is our proprietary case management system. The core framework features widely adopted Microsoft technologies. The platform accommodates a broad spectrum of applications. It also facilitates the addition of new features and functionality over time. Users access WorkLink via a password-protected web portal.
Ensuring the privacy and security of all client and employee data is of paramount importance. Our IT Department ensures that WorkCare meets or exceeds industry best practices with regard to the safe use, storage and transmission of company and personal health data. IT policies and procedures are monitored and updated to comply with the Health Insurance Portability and Accountability Act (HIPAA), General Data Protection Regulation (GDPR), HITRUST, NIST and other IT security and privacy standards.
We respect employees’ privacy. We collect personal data only if required to provide our services and/or comply with applicable laws and regulations. WorkCare may disclose information to partners who are contractually obligated to treat these data as confidential and private, and securely process information only for the specified purpose.
All WorkCare data is stored in a SOC 3 Certified, Tier 5 Platinum-rated data center. Access is enabled via secure and encrypted virtual machine architecture.
Periodic audits are conducted to ensure configurations are working properly and that security threats are sufficiently mitigated by the IT Department.
WorkCare has been awarded HITRUST certification for its protected health information data environments. We developed all supporting policies and procedures as recognized by an authorized HITRUST Alliance CSF Assessor and received a two-year certification in 2019. We underwent a recertification review in 2021 and our certification was extended through November 2023. We are very proud of this accomplishment!
HITRUST certification review covers 19 domains and applicable control requirements:
WorkCare administers and may provide health care services to you and your employer. This notice describes how medical information about you may be used and disclosed, and how you can get access to this information.
This Business Associate Subcontractor Agreement governs the relationship between WorkCare, Inc., and any of its independent contractors who are Subcontractors under terms of the Health Insurance Portability and Accountability Act of 1996.
This WorkCare Fact Sheet describes key privacy and security provisions of HIPAA and its association with workers’ compensation and workplace wellness programs.
This policy relates to information collected by WorkCare, Inc., through your use of our website and information we may receive from you through other means, including personally identifiable and non-personally identifying information. If you are located in California, please refer to our California Consumer Privacy Act (CPPA) Addendum. If you are located in the European Economic Area or United Kingdom, please refer to our General Data Protection Regulation Addendum (GDPR).
PIPEDA provides safeguards to protect the privacy of employees in Canada. This is an abbreviated version. To view the complete text, visit the Office of the Commissioner of Canada website.
This notice describes privacy rights under the Personal Health Information Protection Act or comparable personal information protection laws in an employee’s province of employment.
This notice describes privacy rights under the Personal Health Information Protection Act and the Quebec Act Respecting the Protection of Personal Information in the Private Sector.